Customer Testimonials
My Acura MDX was given the incorrect transmission fluid and amount leaving my car disabled with transmission issues. On 11/5/26 @1145 I spoke to alleged manager Andrew Warren and gave him a letter of complaint with proof of their gross negligence. He was very dismissive about my issue and unhelpful. I was left on foot with no temporary transportation solution due to their gross negligence. He told me they cannot provide me with a loaner or rental because they don’t have any. I had to pay someone to drive me home since he didn’t even offer a complimentary ride home. ... Read More DealerRater - Nov 5, 2026
The car-buying experience at Fountain Acura was truly painless. From my initial contact about a vehicle to meeting Steven Rivera in person, the level of care and responsiveness was outstanding. Steven made the process straightforward, offering helpful and realistic guidance every step of the way. I would highly recommend him to anyone searching for a vehicle.
I will also add that Sebastian in finance was very helpful as well. The only minor feedback I have to provide is the detailing completed before delivery as there were a few minor areas missed (rear cup holders in 3rd row, toothpick under 2nd ... Read More DealerRater - Jun 26, 2026
Buyer beware of deceptive behavior by Fountain Auto Mall: unauthorized contract changes, switching lenders without consent, inflating the APR, adding a down payment not discussed, extending the long term without approval, threatening to remove incentives if not purchased that day, presenting paperwork designed to pressure a signature and refusing to honor the agreed out the door price. Be sure to read the contract BEFORE signing anything. If not what you negotiated, walk away.
I had an amazing experience at Fountain Acura working with Steven Rivera. After visiting several dealerships and being told that nothing could be done with my situation, Steven never gave up and continued working hard to find the best option for me.
He treated me with professionalism, honesty, patience, and truly cared about helping me get approved. Thanks to his dedication, I was able to leave with a beautiful 2026 vehicle and an even lower payment than what I was originally hoping for.
The entire process was smooth, stress-free, and exceeded my expectations. I am extremely happy with my purchase and ... Read More DealerRater - May 11, 2026
I leased a new Acura in July of 2025 where the process was fine and I was satisfied. The issue I have now is that after several months I went to use the second (spare) key they provided me and realized it did not work. The battery on it was fine so I checked the physical key to see if it would unlock the door manually and no luck. They must have given me a key to a different vehicle. I reached out to my sales person and never got any response. I then tried reaching out to the dealer a ... Read More DealerRater - May 6, 2026
Seven rivera is Professional sales man well presented, working in a well presented dealership clean comfortable atmosphere, the cars very clean which gives you the buyer the feeling that they care about the product that they are selling, PRESENTATION IS A BUYERS FIRST IMPRESSION
Jesse was our salesman, and he was great! He really explained everything very well as we went through the process. He helped us get an even better deal on the remaining 2025 ADXs that were on the lot, and they had the color combo I was looking for. We didn’t finish everything until after the dealership and service department had closed, so they gave me a loaner for the night while they got my car looking nice the next day before I took it home. I know a lot of car dealerships can really get a bad rap, but this ... Read More Facebook - Feb 27, 2026
Collin made this experience a 10/10. I will be back and sending everyone I know there! They gave me an awesome price on my dream car!!
Terrible after sales service. Refuses to respond. Purchased Land Rover on line. Vehicle delivered without 2nd key and owners manual. When questioned they refused to answer calls. Manual was less than $100.00 key fob and programming was $850.00 Would not recommend this dealership. Considering they likely made several thousand on the sale it seems they are not interested in future customer service. A money grab, poor business.
It was good visit, sensor was changed, and car was also inspected
My experience didn’t start so well with my visit on Sunday, Feb 1 but subsequent correspondence from the sales manager and his top sales associate, Vincent, by phone, text, and email was great. We negotiated back and forth and came to terms without me having to go back. My car was delivered and trade taken away. Easy, seamless process. Everything signed electronically. I was able to negotiate a few small things that had little to no cost to the dealer but that were important to me. All in all I’m glad I bought my new Acura Integra 2026 from Fountain. ... Read More Google - Feb 14, 2026
Great people to deal with. Very good buying experience. Make sure you go on a long test drive.
Vince made my trip from Tennessee even better! Found the car online and flew to Florida. Thanks Vincent for help!
Without a doubt, the best car buying experience ever and it is all due to Colin McCann our salesman! We never once felt pressure to buy. Colin is well versed in all models that Acura has to offer. His laid back yet professional manner was refreshing compared to previous dealership experiences.He was extremely mindful of not wasting our time. He was patient and helpful at all times. Upon purchase I was dreading the usual 3-4 hr wait to complete the sale. Not so! Colin did such a great job prepping the paperwork and communicating to finance dept., that we ... Read More Google - Feb 12, 2026
It's interesting when you look at the reviews - either 5 or 1. Speaks volumes - like allot of sales the most friendly on purchase and then if there is an issue they turn their backs on the customer. 5's represents the customer that walked out with friendly deal - the 1's represent the customers that had issues after the sale. Don't take my word test before you do business there. Call to speak to the general manager - you'll get mail box isn't taking messages and the hangup on you. Try Sebastian - the finance manager same ... Read More Google - Feb 7, 2026
My husband went in to have oil changed and had a 900$ bill and they charge extra to use a credit card. Asked my brother who is an expert and he said nothing was necessary. I’ve gone here for 11 years but won’t be coming back. I don’t know what has happened to this place.
Amazing experience. This is what dealerships should be. Straightforward, no gimmicks, amazing staff, no pressure, they nailed it. Would recommend to anyone looking for an easy car buying process with none of the games that modern dealerships play. Ask for Vince!
Wow, where do I begin? I pretty much negotiated the deal over the phone. We were two hours away. I’ve purchased a lot of vehicles in my time and I bought from very prestigious car makers, such as Porsche but by far this was the best experience not only was the deal. They gave me the same one when I got to the signing table they never tried to Upsell me and everything stayed the same no stupid lines like it’s only 15 more dollars a month that’s the equivalent to giving up a couple of sodas. I’... Read More Google - Feb 3, 2026
I came, I saw, they gave me the price I was looking for and deal was made. no funny stuff, just good business.
Fountain Acura from Orlando is selling Brand New car 2025 and 2026, looks like all their cars, with damage. Look like water damage.
Vince made leasing a new car very easy.
My sales person Vincent was wonderful. He didn’t feel like a sales person but a friend. I was happy with my purchase and would differently recommend Fountain Acura.
We leased a brand-new Acura RDX at Fountain Acura Orlando, but surprise! After 5 days, we found complete rust under the two front seats, and the center bench seats were broken. They fixed the broken console but not the rust. They called it a normal condition and forced me to trade it in instead of repairing the rust. They lost 20 years customer.
I spent almost $4,000 on service at this dealership, about a month ago and when I left the same day, my car was already pulling to the right. I noticed the issue immediately after the work was completed but was not able to go back to the dealer with all the holidays and work commitments.
When I finally contacted the dealership today, my service advisor, Dennis, dismissed the concern without inspecting the vehicle and repeatedly suggested it could be unrelated despite the issue beginning right after the service was performed. Noted the car was aligned and the steering wheel column were ... Read More Google - Jan 19, 2026
They were able to get us into the suv we wanted working thru barriers with trade in
Luis is the man!!! He worked hard with his team to help get the vehicle my wife desired!!!!! Appreciate you!!!!!
Really friendly and quick service. I did oil change before my trip back to CT and they inspected my vehicle to make sure I had a safe trip. Thank you.
yall have one of the most annoying commercials of all time, eagles cant score a TD and i gotta listen to a robot screech in my ear for a full 30 secs, ill take a bmw instead
Excellent, courteous, professional service. Look for Colin if you are in the market for a vehicle. He will help guide you through available options, answer any of your questions, without unnecessary pressure to make a decision. It was the most pleasant car buying experience we ever had.
(Translated by Google) I'm so grateful for the professional service Ms. Fazika provided. I left with my new 2026 car! She connected the car's system perfectly and was incredibly patient with me! Thank you so much for all your help. God bless you! (Original) Muy agradecida con el trato que Ms: Fazika nos dio muy profesional salí con mi carro nuevo 2026 conecté muy bien el sistema de los carros y me tuvo mucha paciencia!! Muchas gracias por toda tu ayuda Dios te bendiga mucho
Don't come here for service. I could tell the difference right away in service from between this Acura and any other ones I been to. I had an appointment at 1pm and nobody helped me for 10-15 mins. Everyone looked at me and ignored me. I get that the team could be busy but a greeting says a lot about the location.
Drop off Christmas gifts for kids
Whether you’re buying a car or receiving service, fountain Acura is a great experience!
FETTA IS AWESOME HE’S THE REASON I KEEP BUYING CAR FROM HIM. THIS WASN’T MY FIRST AND WANT BE ME LAST.
This was our third time purchasing a car from this dealership. Hands down best customer service. Jesse was amazing to work with he made everything so easy and stress free. He went above and beyond to get the exact car I wanted. The whole process was great!
I recently purchased an Acura Integra A-Spec from Fountain Acura after visiting 4 car Delear stores. I was very impressed with the level of service I received. Fazika provided exceptional support throughout the entire process and was knowledgeable, attentive, and ensured that every detail was handled efficiently. The whole experience was transparent, organized, and stress-free. I highly recommend Fountain Acura and appreciate the outstanding customer care.
Fazika and Sebastian were great! Thank you
Luis C was a wonderful person to work with. Very knowledgeable. Make sure you ask for him when visiting!
Best experience I’ve ever had at a car dealership. Our salesperson, Vincent, is the best! We were in and out in no time and happy with our purchase!
Great experience at Fountain Acura! The team was professional, friendly, and made the entire car-buying process smooth and stress-free. Everything was transparent and efficient, and I never felt pressured. Very happy with my purchase and highly recommend them!
Called to set an apt for services/ maintenance , lady on the phone transferred me saying I can get a price and be able to set apt, ended up talking to Will, which he gave me a price and hung up right after no attempt to make the apt, just based off the first impression of being unprofessional definitely wouldn’t let them touch my vehicle
Vincent Regidor in Acura sales is great! Ask for him!
This is the second time we’ve bought an Acura from Fountain! Luis was great to work with. We came in for an oil change (LOL) and asked our service adviser Wil a question about whether something could be upgraded in our ADC A-Spec (it could not), he asked Luis who said he could probably help us trade it in pretty painlessly and upgrade to the ADX A-Spec Advance. And that’s exactly what we did! 10/10! We left we the same color version of our car just more features and we’re very happy. We LOVE our ADX and Fountain ... Read More Google - Dec 15, 2025
Called and got an AI system that said someone would reach out to schedule service. 1 hour later I got a text from a service rep who asked what I needed. When I explained the car is dead and I need a tow and service under warranty, I didn’t hear back. 2 hours later, I called Acura again and started the same cycle. When I told the AI I wanted to speak to a person, it hung up on me. The car is almost new, under warranty and has died 5 times over several months. How do I get a real person ... Read More Google - Dec 15, 2025
To: Executive Leadership / Gary Silverman, VP
Subject: Critical Failure in Product Knowledge and Service Follow-Up at Fountain Acura
My recent service experience with this dealership was severely disappointing due to a profound lack of technical expertise and poor customer service follow-up. The service department demonstrated a concerning unfamiliarity with fundamental aspects of Acura vehicle maintenance, specifically concerning manufacturer recalls and technical service bulletins (TSBs).
My vehicle was brought in for a known issue, but the staff exhibited an inability to properly diagnose or address the problem. Furthermore, when the correct fix was apparently unknown to them, they resorted to falsely ... Read More Google - Dec 15, 2025
🚨 Urgent Attention Required: Fountain Acura Fails to Address Known, Safety-Critical Issues on RDX 🚨
To: Kyle, General Manager / Louis King (or Owner/Executive Leadership)
I am writing to express my profound disappointment and alarm regarding the recent service experience at Fountain Acura. My visit for service on my Acura RDX, which presented with two widely known and documented issues—a Limp Mode cycling error and rear brake squealing—was handled with shocking disregard for both my safety and verifiable Acura Technical Service Bulletins (TSBs).
My vehicle was held for four days for diagnostic work. The eventual outcome, communicated by my Service ... Read More DealerRater - Dec 13, 2025
I have been to many dealers looking for a car. I wasn’t sure what I wanted, but knew what needs I had. I have been narrowing down choices. When I went to dealerships I got no guidance to help me figure it out. Fountain Acura was completely different. Fettah showed me some cars and then asked questions to help me narrow it down and once I described what I was looking for literally showed it to me! I loved it! This car is awesome. Great condition. Great price. Awesome service. Super thankful for this experience and the car that ... Read More Google - Dec 13, 2025
Services made me jump through hoops. Claimed it was a battery issue (it was tested before bringing in). Told me I needed to pay $380 for a new battery before diagnosing. Had to take time out of my work day to replace it on my own (my battery was under warranty elsewhere). Finally after replacing the working battery were they okay with even considering diagnosing it. Edit: I forgot to add that they ignored my calls and texts for several days. Refused to test the battery.
My experience at Fountain Acura in Orlando was far below acceptable, and I left feeling frustrated, ignored, and completely undervalued as a customer. From the moment I arrived, the dealership showed a lack of professionalism, transparency, and basic customer service.
The communication was poor and inconsistent, leaving me waiting for answers that should have been simple.
Staff members seemed uninterested in helping, and any concerns I raised were either brushed off or met with attitude instead of support.
What made everything worse was the overall feeling that customer satisfaction simply wasn’t a priority. At no point did anyone take ... Read More Google - Dec 6, 2025
Bad business practice, please people be responsable and don't do business at this place!
We have to redo the contract due to the mistake and pay more than the offer. The incentive rebates were lower than the advertising costs.
Buyer beware, make sure you not only look at your contract, but any deals you make Prior to going into the financing office, make sure it's written down and you have it in hand. I was promised Gap would be included and this was out the door. This was a non Negotiable discussion and was agreed upon. Before leaving the office Sebastian gave me a copy of gap insurance paper not contract and no final contact. They did not give me the gap, they added it with my financing, hence, why didn't get a copy of my contract. ... Read More Google - Nov 5, 2025
⭐ 1-Star Review – Disappointed by Fountain Acura’s Lack of Care
I received a call back from Dennis from the department that handles recalls and parts. He explained that my son’s car would need to stay out of commission for about 2–3 days to complete the recall repairs. However, he also said that no loaner vehicle would be available, explaining that they are reserved for existing clients and distributed on a first-come, first-serve basis, but that none were available at the moment.
I explained that we care for an 88-year-old grandmother, and this vehicle is used for her doctor appointments and ... Read More Google - Oct 21, 2025
I’ve been an Acura owner for several years now, and unfortunately, my experiences with their service department have been consistently disappointing. When I first purchased my brand-new Acura, it was missing a headrest, which should never happen with a new vehicle.
Since then, every visit for maintenance checks or recalls has been frustrating. My car often has to stay at the dealership for multiple days, yet I’m never offered a rental or any assistance with transportation. Reaching customer service is equally difficult — calls go unanswered, and even when someone picks up, they rarely seem knowledgeable or helpful.
On ... Read More Google - Oct 21, 2025
Fazika, Harry, and Kyle are the worst. It's a long story, but my advice is dont believe anything they tell you and check your contract before signing it. They added me 8k to my contract without telling me anything. Be very careful at this dealership or better go somewhere else…
If you have a problem with your Acura, think twice before bringing it here. I took my Acura MDX 2017 to this dealership for a TCM programming, with code P287c. This vehicle had the transmission repaired by an independent shop, with warranty on their job. The response from the dealer was that they could not fix the code, and that a full transmission replacement was required, to the beautiful sum on $22,000 dollars. Even the HONDA i-HDS software says that this is a problem related to emissions learning, not a mechanical problem with the transmission. Either the TCM was bad or ... Read More Google - Oct 10, 2025
Dont buy here..Steven tried to tell me the best rate I could get was 8.4 with a 836 credit score..He called me back to tell me Jason could get my payment down when I left another 10 bucks dont do business here...I got my car from Acura Jenkins in Ocala instead...They will play you for fool if you let them . .
From a very unsatisfied customer. This is the most incompetent and rude dealership. The people in service thinks they are talking to there children. This WILL be my last Acura that I will purchase. This is NOT the only brand that makes cars. EXAMPLE: TOYOTA OR LEXUS
Walked in while aprinkling and had a bunch of questions but was given a sales person that had no personality and couldn't answer my questions. Was telling me he couldn't show me a new car because there was too much water on yhe ground?? How imare they even selling cars in Florida??? I would not recommend coming here... no one was trying ro hustle!! All sitting at their desks staring at the ceiling. Very disappointed as I am a serious buyer. Will find another dealership
I recently took my 2023 Acura Integra Aspec technology package to Fountain Acura for service and a check engine light.
My car currently has 44,000 miles, therefore it should still be under the factory 50,000 bumper to bumper warranty.
I was asked to pay $350 for an evaluation fee in order for them to proceed and diagnose the car to find out what the check engine light was on for, and see why it has a misfire.
My service consultant Eric Ventura followed up with me and explained that injector #4 was faulty and they all needed to be replaced.
The price for this was $1,635+$350= $1,985 ... Read More Google - Aug 20, 2025
I bring my car there 2 time and they don't want to fix my card key software i don't know why before he said its take 2 hours now he said its take 4 hours i agree with that and he said its to late you have to bring you car in the morning my appointment is 12:30 morning keep saying to to your dealership from where you buy a car so its not the way how they treat them to the customers
Buy the top trim Acura model that they sell and get blown off and treated like an a-hole when you get service done.
I have their factory lowered TLX A-spec model. It has very little ground clearance. After service they parked my car in the worst spot in the parking lot boxed in by other cars with 6-8 inches of standing water in front of a lowered car. When I brought it up they gave me an ‘idk wait 10 minutes for the water to drain’ and walked off. I asked if they would move the car boxing me in and ... Read More Google - May 30, 2025
A Worthwhile Drive for Exceptional Service
As an Orlando Acura owner, I have to say—making the trip to Acura North Orlando in Sanford was one of the best decisions I’ve made. The difference in customer service is night and day compared to what I experienced at Fountain Acura. After dealing with consistently underwhelming and unprofessional service there, I was ready for a change.
From the moment I walked into Acura North Orlando, it felt like a true luxury dealership. The staff were professional, courteous, and clearly valued my time and business. It’s refreshing to find a service ... Read More Google - May 22, 2025
Car was towed in Dennis the service person tried to rob us for 500 dollars amd blamed us. Car was under full warranty. I would never recommend buying a Acura or going to this dealership
I purchased a certified RDX from Fountain Acura on October 5th, and nearly seven months later, I am still waiting on a second key that was promised in writing to be delivered within 30 days. I was told the key was locked in the service department at the time of sale and would be mailed to me- a simple promise that has turned into an infuriating and unresolved issue.
Despite multiple calls and emails, I’ve received no response, no accountability, and no resolution. My salesman, Steven Rivera, even lied and claimed he had already given me the key, which is ... Read More Google - Apr 25, 2025
Very rude customer service . He even told me he was stress out due to all the phone lines being full . The phone rang 8 times before they answered. It’s clearly they need help in the part department . Even if I had 20 people it’s not my fault youre boss riding you up like that . Get some help for youre parts department people .
I’m happy I waited to do a review if your looking to purchase a used vehicle don’t buy from here they will tell you any and everything to purchase after having the car 2 week only driven 3x the system started to lock up truck started throwing all types of codes check engine lights on and other lights truck stop driving over 20 miles per hour contact the salesman was told all kinds of lies from him plus others at this car lot so I’ve contacted a lawyer this car lot knew this truck had issues before I purchased ... Read More Google - Apr 10, 2025
Scheduled my vehicle to get a regular 25k mile service maintenance and was told that the price would be $700+. When I visited another Acura dealership in the area, I was only charged $245 for the same exact maintenance. Beware of high pricing and make sure you do your research prior to servicing your vehicle here!
Read the bad reviews here about shady work. There was a lot of back and forth with the sales team, as they seemed more focused on making money off of me. The general manager was nice, tried to help, and we eventually reached a satisfactory deal.
When we went into the finance office and met with Sebastian, I made sure to read the contract carefully. That’s when I noticed it did not match what we had agreed upon—the $1,000 rebate was missing, and the mileage allowance was 7,500 miles instead of 10,000. I quickly pointed it out, and Sebastian was able ... Read More Google - Apr 3, 2025
See below. Sad to update this 5 star purchase review.
First service experience was pretty horrible. Easy to schedule online.
Impossible to talk to anyone except a useless AI assistant who promises a call back but never did, despite multiple tries
Service drop off took over an hour.
Ride scheduling process did not work.
Now late to an important appointment.
Pickup was the same. Contacted my service advisor 4 times for pickup. Nary a reply.
Highly unlikely I will return for service.
Original sales review:
Highly recommend!
Great experience from start to finish.
I’ve bought a lot of cars…Jesse Rochkind ... Read More Google - Mar 31, 2025
Overall disappointing experience and a good bit of wasted time.
I had a very good experience with Jesse. He was very professional and knowledgeable. I am a long time customer and have always enjoyed my experience at Fountain Acura. This is my 4th vehicle at Fountain Acura and I have always been treated fairly.
Fazika was an exceptional sales agent, knowledgeable and friendly! I spoke to her on Sunday regarding the vehicle make and model I wanted and within 48 hours she had a brand new AWD ZDX (white, red leather interior) waiting for me. She wasted no time on the sale and worked with me every step of the way. Made the experience simple and her witty humor made it a family friendly experience as well. Highly recommend!
I usually go to Acura in Sanford but my brand new Acura ZDX stopped working and unfortunately, it had to get towed to this location. Worst mistake ever. Not only was the service guy extremely rude, but when it was time to get me a loaner car, They had the nerve to tell me to come back tomorrow because no one could help me today. I try to be proactive and give them a call at 12 PM to get this all squared away But rudely was told that we will get to that when the time comes… Now the time ... Read More Google - Mar 12, 2025
I sold them my car and they kept calling me for 2 years asking me to schedule an oil change for the car that I sold to them 😔
